Refund Policy

Returns & Refunds Policy

100-Day Money-Back Guarantee
Try your LEVEROL cushion in your everyday routine. Every order is covered by our 100-day money-back guarantee. If you're not satisfied for any reason, you can request a return within 100 days of receiving your order for a full refund, subject to the return conditions below.

How to Start a Return
Email us at support@leverol.com within 100 days of receiving your order and include your order number. We'll send you return instructions and the return address. For returns within the United States, we'll also provide a prepaid return label at no cost. For returns outside the United States, contact us to confirm shipping arrangements and any applicable costs. Please request a return before sending your package; unauthorized returns will not be accepted.

Condition of Returned Items
Our try-it-at-home guarantee allows you to use your cushion before deciding. Please return it clean and include all accessories and any free gifts supplied with your order. Returns with missing accessories may receive a partial refund.

Damages and Issues
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, email support@leverol.com as soon as possible with your order number and details of the issue so we can help resolve it.

Exchanges
To exchange an item, request a return first. Once your return is accepted, you can place a separate order for the replacement. If your item arrived damaged, defective, or incorrect, contact us before placing another order.

Refunds
Once we receive your return, we'll notify you and process your refund to your original payment method within 5 business days. We do not charge restocking fees. Your bank or card provider may need additional time to post the refund. If more than 15 business days have passed since we received your return, contact support@leverol.com.

European Union 14-Day Cooling-Off Period
If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of receipt, for any reason and without justification. Our 100-day money-back guarantee does not limit your statutory consumer rights.

Questions
Contact LEVEROL at support@leverol.com.